Terms of service

Your account

You need a Mercentia account to use the dashboard. You're responsible for the accuracy of the information you provide, for keeping credentials secret, and for everything done through your account. Tell us immediately if you suspect unauthorised access.

One human per account. Teams are organisation-scoped: invite team members from the dashboard rather than sharing credentials.

Plans and billing

• 14-day free trial on every paid plan, no card required at signup. Card details collected before the trial ends.
• Monthly or annual billing. Annual = 20% off. Founding- merchant pricing is locked for the life of the plan even if list prices change later.
• 0% transaction fees on current plans. We reserve the right to introduce transaction-based fees on future plan revisions; existing merchants stay on their current terms until they upgrade.
• Cancel any time from the dashboard. The storefront stays live until the end of the paid period.
• Refunds: pro-rata on annual plans for unused months, on request.
• You pay your payment processor (Stripe / Razorpay / Paystack) their standard fees. Mercentia takes none of that.

Acceptable use

You agree not to:

• Use Mercentia to sell goods or services that are illegal in your jurisdiction or in ours (UK)
• Use the platform to deceive, defraud, or harass buyers
• Reverse-engineer the platform or attempt to bypass security controls
• Resell or sublicense the platform without a written agency agreement
• Send spam through our outbound email infrastructure (we monitor reputation)
• Mine cryptocurrency or run unrelated compute on the storefront infrastructure
• Process card data on your own servers in a way that would pull Mercentia into a wider PCI scope — always use the hosted payment elements

Repeated or serious breaches → account suspension, with notice where the risk doesn't require immediate action.

Merchant data and intellectual property

Your data is yours. Products, customers, orders, content, brand assets — you own them. We process them as your data processor under the DPA. You can export the lot in machine-readable form at any time.

The platform is ours. Mercentia code, themes (excluding forks you publish), the AI engineer's reasoning chains, and the platform UI remain Mercentia property. You get a non-exclusive, non-transferable licence to use them while your account is active.

AI features. Inputs and outputs are processed by our AI sub-processors (Anthropic, others). Inputs are not used to train external models. AI suggestions are advisory — you confirm every state-changing action; we don't auto-publish, auto-refund, or auto-discount without explicit confirmation.

Sub-processors + DPA

The current list of sub-processors lives on the Privacy page. Merchants in scope of GDPR / CCPA can request our standard Data Processing Agreement — it's the same document for everyone, signed electronically.

Uptime and support

Target uptime depends on your plan: 99.9% (Grow / Pro), 99.95% (Business), 99.99% (Enterprise). The status page shows real-time component health and a 90-day historical view. Support hours and channels per plan are listed on the pricing page.

SLA credits apply on Enterprise plans and require a written incident ticket within 30 days of the affected month.

Termination

Either side can terminate with 30 days' notice. We can suspend immediately for acceptable-use violations that pose ongoing risk (fraud, abuse, illegal goods). On termination you have 30 days to export your data; after that we delete or anonymise per the retention schedule.

Liability and warranties

We provide Mercentia "as is" — no warranty of merchantability, fitness for a particular purpose, or non-infringement beyond what local law requires. Where law does require warranties, they apply.

Our aggregate liability for any claim is capped at the fees you paid Mercentia in the 12 months before the event giving rise to the claim. Neither side is liable for indirect, consequential, or special damages.

Nothing in these terms limits liability for fraud, death, or personal injury — laws on those points override the cap.

Changes

We can update these terms; material changes get 30 days' notice via email to the account owner. Continued use after the notice period = acceptance. Past versions are archived and available on request.

Governing law

These terms are governed by the laws of England and Wales. Disputes go to the courts of London unless local consumer-protection law in your country requires otherwise.

Mercentia Ltd, registered in England & Wales. Questions: [email protected].