Reads your store
Has read access to your config, themes, products, orders — so it answers from your store, not from generic docs.
Support engineerHelp that ships a fix,
Help that ships a fix,
not a link to docs.
Every Mercentia dashboard has a Support Engineer button in the corner. It can read your store config, look at the error, suggest a fix, and — with an explicit confirmation — apply it. No ticket, no waiting for business hours, no 90-second preamble.
✦ Mercentia AI Generating
You
Build a storefront for Ember Roastery, a small-batch coffee brand from Portland. Warm, editorial, focused on single-origin beans.
✦ Mercentia AI
Matched editorial + warm palette
Generated hero, product pages, and policy pages
Connected payments and shipping
Publishing storefront — 2s left
Describe your store…
Ships fixes, with consent
L3 handshake: any write requires an explicit confirmation banner. Nothing changes silently. Full audit log.
24/7, no queue
Answers in seconds. Hands off to a human only when the agent flags low confidence or a high-risk write.
How it works
From signed up to shipping in minutes.
- 01
Ask in plain English
Why did this order get held? Can you fix the shipping rate for Germany? — type it like you would to a colleague.
- 02
See what it would do
The engineer shows you the change preview, the affected records, and the diff before you approve.
- 03
Approve to apply
Explicit confirmation. Action lands in your audit log. Roll back with one click if anything looks off.
In the box
Everything you'd expect, nothing you'd have to bolt on.
- Lives in every dashboard surface
- Reads your config, themes, products, orders
- Suggests fixes, applies with L3 confirmation
- L3 handshake for any write action
- Full audit log per action with diff + actor
- One-click rollback for the last 50 actions
- Hand-off to human on low confidence
- Available 24/7 in 40+ languages
- Inline citations to your store data + docs
- Tool-call protocol: no hallucinated actions
- Cost capped per workspace per month
- Shared inbox with the human support team
Stop reading docs at 2 a.m.
The support engineer is included on every Mercentia plan. Unlimited messages, unlimited fixes.