Catalogue native to chat
Your products sync into WhatsApp Business as a real catalogue. Buyers tap, configure, and checkout in-thread.
WhatsApp commerceSell, ship, and support
Sell, ship, and support
straight from chat.
WhatsApp is where 2 billion people already are — Mercentia turns it into a full storefront. Customers browse your catalogue, place orders, pay, and track delivery without ever leaving the conversation. You see every chat in the same inbox as your support tickets.
One inbox for buyers + tickets
WhatsApp threads land in the same inbox as your support tickets. Cart context attached automatically.
Abandoned-cart nudges
WhatsApp opens at 95% vs email 22%. Re-engage buyers with the channel they actually read.
How it works
From signed up to shipping in minutes.
- 01
Verify your number
WhatsApp Business API setup is one click via Meta. Mercentia handles template approval for you.
- 02
Sync your catalogue
Your active products appear automatically. Stock levels stay in sync with your main inventory ledger.
- 03
Turn on flows
Abandoned cart, order confirmation, shipping update, review request — all in WhatsApp templates.
In the box
Everything you'd expect, nothing you'd have to bolt on.
- Catalogue sync (WhatsApp Business API)
- In-chat checkout: payment via UPI, M-Pesa, card
- Multi-product carousel messages
- Quick-reply order tracking
- Abandoned-cart WhatsApp nudges
- Order confirmation + shipping update templates
- Review request flows after delivery
- Inbox shared with support tickets
- Auto-translation for inbound messages
- Buyer-assistant AI handles FAQs in-thread
- Per-country template approval handled for you
- Opt-out + compliance built into every flow
Where your buyers already are.
WhatsApp commerce is included on every Mercentia plan. No per-message markup, no setup fee.